Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every game is based on chance or other uncertain outcomes. Previous results do not predict future results, and a losing run does not make a win more likely. Likewise, a win does not mean that another win will follow. The outcome of each game is independent, so strategies, patterns or systems cannot remove the underlying risk.

Only gamble with money that you can comfortably afford to lose after essential living costs have been paid. Do not use money set aside for rent, mortgage payments, utilities, food, education, medical care or other important obligations. Never borrow money, sell possessions or use credit to fund gambling. Gambling should not affect your ability to meet your responsibilities or maintain your usual lifestyle.

Set a personal budget before you start and regard that budget as the maximum you are prepared to spend. Do not increase it because you are losing, and do not continue playing to recover money. Chasing losses can lead to larger losses and may make it harder to make clear decisions. A sensible approach is to decide in advance when you will stop, whether you win or lose.

• View gambling as a paid form of entertainment, not an investment.
• Keep gambling money separate from money needed for everyday expenses.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Take regular breaks and make time for other activities, relationships and responsibilities.
• Do not gamble in an attempt to win back losses.
• Never ask another person to gamble on your behalf or share your account.

Casinia Casino does not encourage excessive play. If gambling no longer feels like a choice or a source of entertainment, stop playing and seek support. Asking for help early can make it easier to regain control.

Practical tools and safer choices

Responsible gambling tools are intended to help you stay within boundaries that you choose. Depending on the features available to you, you may be able to set deposit, spending, loss or session limits, take a time-out, or request a period of account restriction. These tools work best when selected before gambling begins and reviewed carefully rather than changed during an emotional or losing session.

Set a money limit

Choose an amount that fits comfortably within your entertainment budget. Consider setting a daily, weekly or monthly limit and avoid treating unused funds as an invitation to spend more. A limit should be realistic, but it should also protect your essential finances. If you find yourself wanting to raise a limit repeatedly, this may be a sign that gambling is becoming difficult to control.

Set a time limit

Decide how long you will play before you begin. Use a reminder or alarm if helpful, and stop when the planned session ends. Long sessions can reduce concentration and make it easier to lose track of spending. Taking a break, leaving the game and returning another day can help you make more considered decisions.

Use a time-out or self-exclusion

If you need space from gambling, request a temporary time-out or longer self-exclusion where available. A self-exclusion request is a serious decision intended to prevent access for the period selected. During that period, do not attempt to open another account or use another person's account. If you believe you need a permanent break, communicate this clearly to the relevant support team and consider independent assistance.

Protect your account

Keep your login details private and do not allow anyone else to use your account. Account sharing can create financial, security and identity risks. If you are under the legal gambling age, do not use the service. Parents and carers should use suitable device settings, payment protections and supervision to help prevent access by children.

Available tools, settings and processes may depend on the service and applicable requirements. Review the information shown in your account and ask support for assistance if you are unsure how a control works. A tool cannot guarantee that gambling will stop on its own, so combine limits with honest self-monitoring and support from people you trust.

Recognising signs of concern

Problem gambling can affect people in different ways. It is not defined only by the amount of money lost. A person may experience difficulties even when gambling amounts appear small, particularly if gambling is taking time away from work, study, family, health or other priorities. Recognising a change in behaviour is an important first step and is not a reason to feel ashamed.

• Spending more time or money gambling than you planned.
• Trying to win back losses or feeling unable to stop after a session.
• Increasing bets or deposits to experience the same level of excitement.
• Hiding gambling activity, losses or account transactions from others.
• Borrowing money, using credit or selling possessions to gamble.
• Missing work, study, appointments or social commitments because of gambling.
• Feeling anxious, irritable, restless, guilty or low when not gambling.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Arguing with family, friends or colleagues about gambling.
• Using gambling to escape stress, loneliness, sadness or other difficult feelings.

One or more of these signs does not provide a diagnosis, but it may indicate that a conversation or break would be helpful. Speak with someone you trust and consider contacting an independent gambling support service in your state or territory. Qualified counsellors can help you understand your options, create a plan and address related financial or emotional concerns.

If gambling is affecting your finances, consider contacting a free or independent financial counselling service. Do not take out further loans or use gambling as a way to manage debt. A financial counsellor can help you review obligations and explore practical steps without judging your situation.

If you feel distressed, unsafe or at risk of harming yourself or someone else, seek urgent assistance from emergency services or an appropriate crisis support service in Australia. Your immediate safety comes first.

Our approach to responsible gambling

Casinia Casino aims to provide clear information about responsible gambling and to support players who want to reduce or stop their play. We may ask questions or take steps where required to understand account activity, protect customers and meet applicable obligations. We may also apply restrictions, suspend access or close an account where this is considered necessary for safety, compliance or responsible gambling reasons.

Requests relating to limits, time-outs, self-exclusion or account closure should be made through the available account or support channels. Do not continue depositing or playing while waiting for assistance if you believe you are losing control. Make your request as clearly as possible, and provide only information needed to help process it. We may need to verify account ownership before making changes.

A self-exclusion or account closure may not remove every gambling opportunity outside Casinia Casino. If you are concerned about gambling generally, seek support from an independent service and consider additional protections such as blocking software, payment controls and support from family or friends. These steps can work together to reduce access and create time to make safer decisions.

Responsible gambling is a shared responsibility. We provide information and tools, but you remain responsible for deciding whether to play and how much to spend. You should read the applicable terms and account information before using any service. If you have questions about responsible gambling features, use the support option provided on the Casinia Casino website.

For independent help in Australia, look for a recognised gambling counselling or financial counselling service in your state or territory, or consult official Australian government and health information websites. These services can provide confidential guidance and practical support. You do not need to wait until a problem becomes severe before reaching out.

1. Pause and acknowledge how gambling is affecting your time, money and wellbeing.
2. Stop playing and avoid trying to recover losses.
3. Set appropriate limits, request a time-out or ask for account closure.
4. Tell a trusted person what is happening and ask them to support your plan.
5. Contact an independent gambling or financial counselling service.
6. Seek urgent help if you feel unsafe or unable to cope.